How to contact Groupon Customer Service: Groupon Warranty

Is it safe to buy on Groupon?” A question that I had asked a friend of mine before I started buying things from Groupon. So far, I have bought four products from Groupon: Joylife Electronic Kitchen Scale, Tempered Glass Digital Weighing Scale, Wireless Eye Massager and Digital Body Composition Scale. I like to shop on Groupon because Groupon has many good deals. I bought everything cheaply.

Groupon Customer Service Groupon Customer Care

Few days ago, I was quite disappointed because I received a faulty product from Groupon, a Digital Body Composition Scale. I actually understand that it was not Groupon’s fault as Groupon is just an online marketplace for many businesses. At first, I thought it would be difficult to make the claim after I read the procedures.

1. Fill in the contact form (http://contact.groupon.my) under “Product/Deliveries”.
2. Upon processing, a mailing address and reference number will be provided.
3. Faulty products must be delivered in its original packaging (including accessories, manuals, and documentation) to Groupon Malaysia, Petaling Jaya. Delivery costs covered by customer.

*Groupon Malaysia will cover delivery costs of replacement/working product to customer. Printed Groupon will be required as proof of purchase. Warranty claims which do not fulfill the steps above will not be processed due to missing information.

I was a little bit frustrated but I could not just throw my money away. Luckily, the process was actually easier than what I had thought. Please read my previous entry: My Groupon ID: Where do I find my Groupon Code. I received another email the next morning stated that they had arranged the replacement and I would receive my product within 7 working days. I was surprised at how quickly they responded. I made the claim on 6 November and I got the replacement on 9 November, in just three days. I am really very satisfied with Groupon customer service and I have no complaints. Of course, the replacement is brand new and I did not made any extra payment. Groupon covered the delivery costs of replacement. Now, I have two Digital Body Composition Scales at home. Wondering whether the first one can be repaired or not as they did not collect it back.

How to contact Groupon Customer Service

Groupon Customer Service
Groupon Customer Service Email: support@groupon.my or go to http://contact.groupon.my
Groupon Customer Service Number/ Groupon Customer Service Telephone NumberGroupon Customer Support Number: 03-7949 0888 (for any urgent matters that require immediate attention)
Groupon Customer Service Hours: 8am – 12am Monday to Friday, 9am – 9pm Saturday, Sunday and Public Holidays.

12 Comments

  • Ally
    August 3, 2014 - 8:03 pm | Permalink

    I buy 1 wardrobe and the zip already damage, and less 1 pc hanger.

    • Chen
      August 3, 2014 - 10:21 pm | Permalink

      That day I bought a Kenwood Ice Cream Maker IM280 on Groupon for RM199 but the paddle could not be fit into the power unit. I had to send to Kenwood Service Centre for repairing. It’s a faulty brand new ice cream maker. I lose confidence in Groupon. They did not check the products before they send out.

  • Andrea
    November 19, 2014 - 3:53 pm | Permalink

    where is my order ??????????????

  • Faith
    May 30, 2015 - 1:08 pm | Permalink

    I order an iPhone 6 from Groupon (under I Distribution M SDN BHD), but I never received my order item even after the allowable delivery period. Wrote more than 10 emails to Groupon and call more than 10 times to Groupon, yet they asked to wait for another 3 to 5 working days, after 5 workings days I called up Groupon I was told to wait for 3 to 5 working days again, now my bank is asking me to pay yet I havent even receive my expensive item!. It is more than RM3000! Will Groupon or the merchant under GROUPON cheat the customer? Is GROUPON an trustworthy online shopping? Obviously, the customer service is poor and I will never do my online shopping with GROUPON anymore. A VERY LOUSY SERVICE! I am still waiting for their news! Pray hard GROUPON will refund me the money as I am only a student!

    • Chen
      May 31, 2015 - 9:44 pm | Permalink

      I didn’t buy on Groupon anymore. I think Groupon is good for discount voucher but not for expensive products. From my experience, I received defected product twice from purchasing through Groupon. A body scale and an Ice Cream Maker. Although they have warranty but I lost confidence in Groupon. Nowaways, I usually buy on Lazada. They provide cash on delivery service. I hope Groupon refunds you.

  • Efa
    June 5, 2015 - 11:45 am | Permalink

    Im disappointed and frustrated with their support team and their android app. My gift code did not reflect to the total amount. I keep on calling them since 9.30am until 11.30am and the line still busy. The sad part was the gift code will be ended today.

  • Ysu
    April 23, 2016 - 9:58 am | Permalink

    Calling groupon support number contiously for an hour. But the line keep busy. is the support centre only for display?

  • yuen
    August 2, 2016 - 10:30 am | Permalink

    i bought a study table, will send within 7 working days but nothing received after that period infact it prolonged untill now ( about 3 weeks ) still not received. call groupon but they keep on delaying without any trace, vvvv disappointed even though it only cost me about rm 170.
    THIS ALL ABOUT TRUST @ RELIABILTY of GROUPON.

  • Meisee Loo
    September 9, 2016 - 8:40 pm | Permalink

    I bought angry bird activity park on 31/7/2016.Can u send me again the voucher code?

  • Iean Hadziri
    November 11, 2016 - 10:24 am | Permalink

    Hi,

    I’m having a problem to view ‘My Address’ in ‘Account’. I’ve CLICK my name & I can ONLY view (My Groupons, Account, Subscriptions & Sign Out). I need to view & double check ‘My Address’ as ‘My Order’ has been sent to the same ‘Company Name’ but located in a different building.

    I’ve been using the same address all this while and I have no idea on how could this things happened.

    I hope this is my first & last to have this kind of issues.

    Kindly advise.

    Thank you & have a good day!

  • November 23, 2016 - 7:57 pm | Permalink

    I hv order an travel pouch on 29/10/16 but the website shown ” order Failed” and my credit card hv been charge , so how is it ???

  • Emily
    December 30, 2016 - 10:06 am | Permalink

    I have purchased a deal from Groupon on 13th Oct 2016 and amount is RM 81.00, 2 people : 2.5 hours full body aromatherapy massage & spa package at Lannah Beauty.
    I have received message from Lannah Beauty said that they have problem of renewal shop agreement and request me to cancel my appointment.

    I would like to request Groupon can refund the money (RM 81.00) to me as soon as possible.

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